Home Bites London — Privacy Policy
Effective Date: May 22, 2026
Home Bites London is a small home-based bakery business located in Ontario, Canada. This website is used to display our menu, business information, and to receive order inquiries by email. This Privacy Policy explains how we handle any personal information in connection with your use of our website and communications with us.
We are committed to complying with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
1. Information We Collect
This website does not include any forms, user accounts, or e-commerce functionality. However, we may receive personal information in the following ways:
- Website analytics data (see Section 2) collected in anonymized or aggregated form.
- Order inquiries and communications sent to order@homebiteslondon.ca, which may include your name, contact details, delivery address, and any dietary or order preferences you share.
We collect only the personal information that is reasonably necessary to respond to your inquiry or fulfill your order.
2. Analytics and Cross-Border Data Transfers
We use Google Analytics (GA4) to understand how visitors use our website. This includes both general traffic data and behavioural interaction data. Specifically, we may collect:
- Number of visitors and pages viewed
- General geographic region (not precise location)
- Device type and browser information
- Scroll depth — how far down the page a visitor scrolls (e.g. 25%, 50%, 75%, 100%)
- Menu interactions — which menu items a visitor views or opens
- Button and link clicks — which specific button or call-to-action was clicked (for example, the WhatsApp order button, the Instagram link, or the nav "Order Now" button)
- Outbound link clicks — when a visitor clicks a link that leads off our website (such as to WhatsApp, Instagram, or Facebook), we record that the click happened and the destination URL
- Carousel navigation — when a visitor swipes or clicks through images on a menu item
- Conversion events — when a visitor taps an order or contact button, a conversion event is recorded to help us understand how many people take that step
None of this data is linked to your name or contact details. It is used only to understand how our website is being used and to improve it. No personally identifiable information is collected through analytics.
Important: Google Analytics transmits this data to Google's servers, which may be located in the United States or other countries outside Canada. By visiting our website, you acknowledge that your anonymized analytics data may be processed in the United States, where privacy laws may differ from those in Canada. Google's handling of this data is governed by Google's Privacy Policy (policies.google.com/privacy).
3. Cookies
Google Analytics uses cookies to measure website traffic. These cookies do not give us access to personally identifiable information about you.
You may disable cookies at any time through your browser settings. Doing so will not affect your ability to browse our menu. You may also opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
4. How We Use Your Information
Any personal information received via email (such as order inquiries) is used solely to:
- Respond to your inquiry or confirm your order
- Communicate relevant order details (e.g., pickup time, pricing, special instructions)
We do not use your personal information for marketing purposes without your consent.
5. Data Retention
Order-related emails and communications are retained for as long as reasonably necessary to fulfill the order and for a reasonable period afterward for business recordkeeping purposes. You may request deletion of your personal information at any time by contacting us.
Google Analytics data is retained for 14 months by default, in accordance with Google's standard data retention settings.
6. Data Sharing
We do not sell, trade, or share your personal information with third parties, except:
- Analytics data is processed by Google in accordance with Google's Privacy Policy.
- Where required by law or legal process.
7. Your Rights
Under PIPEDA, you have the right to:
- Request access to any personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent to the collection or use of your information at any time
To exercise any of these rights, please contact us using the details below.
8. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date. We encourage you to review this policy periodically. Continued use of our website following any updates constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Home Bites London
Email: order@homebiteslondon.ca
Location: Ontario, Canada